Complex call centre enquiries last month by day
Daily call statistics (such as call counts, talk times, wait times, levels of service) for the complex enquiries for each work day last month.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 21 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
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| Ckan url | https://www.data.qld.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | True |
| Hash | 298b9a0e75cf433072ed7832ede72ea4 |
| Id | 60550132-f600-4fd1-bf98-277afbbb81f9 |
| Ignore hash | False |
| Original url | http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyDirectComplexCallsLastMonth |
| Package id | bbc67a42-a623-4898-ae5c-da83d011681a |
| Position | 0 |
| Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T04:13:26.533473', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:15:57.900248', 'updated': '2022-03-08T12:42:54.604072'} |
| Resource id | 60550132-f600-4fd1-bf98-277afbbb81f9 |
| Resource type | file |
| Revision id | 30fca839-084b-43b9-9129-82cac2fe8bfb |
| Set url type | False |
| Size | 1 bytes |
| State | active |
| Task created | 2022-06-20 23:39:10.281214 |
| Validation status | success |
| Validation timestamp | 5 years ago |
| Size | 1 bytes |
| Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022