Registration call centre enquiries daily for last month

URL: http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyInternallyTrfrRegistrationCallsLastMonth

Daily call statistics (such as call counts, talk times, wait times, levels of service) for registration enquiries for each work day last month.

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Data Dictionary

Column Type Label Description
Timestamp timestamp
Application text
Grade Of Service % numeric
Calls Offered numeric
Calls Abandoned numeric
Calls Handled numeric
CallsAbandonedAfterThreshold numeric
CallsHandledAfterThreshold numeric
TotalTalkTime numeric
TotalDelayToAnswer numeric
TotalDelayToAbandon numeric
AverageHandlingTime numeric
AveDelayToAnswer numeric
AveDelayToAbandon numeric

Additional Information

Field Value
Data last updated 25 June 2014
Metadata last updated 25 June 2014
Created 25 June 2014
Format CSV
License Creative Commons Attribution 3.0
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