SBS queue daily call centre enquiries
Consolidated daily call statistics (such as call counts, talk times, wait times, levels of service) for all of the call centre's 'SBS queue' end points for last month.
Data Dictionary
Column | Type | Label | Description |
---|---|---|---|
Timestamp | timestamp | ||
Grade Of Service % | numeric | ||
Calls Offered | numeric | ||
Calls Abandoned | numeric | ||
Calls Handled | numeric | ||
CallsAbandonedAfterThreshold | numeric | ||
CallsHandledAfterThreshold | numeric | ||
TotalTalkTime | numeric | ||
TotalDelayToAnswer | numeric | ||
TotalDelayToAbandon | numeric | ||
AverageHandlingTime | numeric | ||
AveDelayToAnswer | numeric | ||
AveDelayToAbandon | numeric |
Additional Information
Field | Value |
---|---|
Data last updated | 25 June 2014 |
Metadata last updated | 25 June 2014 |
Created | 25 June 2014 |
Format | CSV |
License | Creative Commons Attribution 3.0 |
Archiver | {'resource_timestamp': '2019-07-10T17:15:49.029896', 'status_id': 0, 'is_broken': False, 'reason': '', 'url_redirected_to': 'https://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132390DailyBookingServiceSummaryCallsLastMonth', 'cache_filepath': 'archive/56/56874505-f088-493c-aa1f-764a43d24ae6/132390DailyBookingServiceSummaryCallsLastMonth', 'cache_url': 'https://www.data.qld.gov.au/dataset/7340a1f0-4a90-4785-a996-fb41711d7350/resource/56874505-f088-493c-aa1f-764a43d24ae6/archive/132390DailyBookingServiceSummaryCallsLastMonth', 'size': 2691, 'mimetype': 'application/octet-stream', 'hash': 'bdfaccba0ce8c999db9d1244927d78adcaa23595', 'etag': None, 'last_modified': None, 'first_failure': None, 'last_success': '2022-03-08T09:48:19.307848', 'failure_count': 0, 'created': '2020-11-11T10:14:52.686674', 'updated': '2022-03-08T09:48:19.307848', 'status': 'Archived successfully', 'is_broken_printable': 'Downloaded OK'} |
Datastore active | True |
Datastore contains all records of source file | False |
Has views | True |
Id | 56874505-f088-493c-aa1f-764a43d24ae6 |
Package id | 7340a1f0-4a90-4785-a996-fb41711d7350 |
Position | 0 |
Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T09:48:19.307848', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-11-10T06:17:50.322863', 'updated': '2022-03-08T17:39:50.511068'} |
Resource type | file |
Size | 1 bytes |
State | active |
Size | 1 bytes |
Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022