_id Timestamp Application Grade Of Service % Calls Offered Calls Abandoned Calls Handled CallsAbandonedAfterThreshold CallsHandledAfterThreshold TotalTalkTime TotalDelayToAnswer TotalDelayToAbandon AverageHandlingTime AveDelayToAnswer AveDelayToAbandon 1 2014-05-01T00:00:00 Transfer_Registration 48.9 501 31 470 16 240 126950 92818 6136 270 197 198 2 2014-05-02T00:00:00 Transfer_Registration 46.24 625 49 576 27 309 143885 142801 11724 250 248 239 3 2014-05-05T00:00:00 Transfer_Registration 15.19 691 106 585 78 508 145035 317476 42503 248 543 401 4 2014-05-06T00:00:00 Transfer_Registration 53.7 553 37 516 22 234 122429 106133 10503 237 206 284 5 2014-05-07T00:00:00 Transfer_Registration 41.23 599 50 549 25 327 136751 130452 9280 249 238 186 6 2014-05-08T00:00:00 Transfer_Registration 69.3 619 34 585 21 169 157959 79081 7898 270 135 232 7 2014-05-09T00:00:00 Transfer_Registration 39.1 491 59 432 40 259 116142 160438 17008 269 371 288 8 2014-05-12T00:00:00 Transfer_Registration 20.79 779 121 658 83 534 173413 344169 46581 264 523 385 9 2014-05-13T00:00:00 Transfer_Registration 62.87 571 41 530 21 191 136992 87336 9192 258 165 224 10 2014-05-14T00:00:00 Transfer_Registration 47.24 544 40 504 24 263 129559 126366 12717 257 251 318 11 2014-05-15T00:00:00 Transfer_Registration 47.46 512 31 481 15 254 119796 123422 7291 249 257 235 12 2014-05-16T00:00:00 Transfer_Registration 35.7 521 49 472 37 298 123424 159820 20165 261 339 412 13 2014-05-19T00:00:00 Transfer_Registration 39.08 632 45 587 36 349 155392 228207 21253 265 389 472 14 2014-05-20T00:00:00 Transfer_Registration 35.42 573 60 513 42 328 137933 211649 21475 269 413 358 15 2014-05-21T00:00:00 Transfer_Registration 19.03 620 75 545 54 448 141413 272823 31151 259 501 415 16 2014-05-22T00:00:00 Transfer_Registration 30.54 622 85 537 64 368 145621 233309 33053 271 434 389 17 2014-05-23T00:00:00 Transfer_Registration 32.61 650 66 584 41 397 154395 212638 23080 264 364 350 18 2014-05-26T00:00:00 Transfer_Registration 17.05 891 144 747 97 642 197835 400328 46046 265 536 320 19 2014-05-27T00:00:00 Transfer_Registration 19.79 763 150 613 113 499 176264 319437 64784 288 521 432 20 2014-05-28T00:00:00 Transfer_Registration 56.32 767 41 726 19 316 191868 136494 8105 264 188 198 21 2014-05-29T00:00:00 Transfer_Registration 48.03 662 55 607 37 307 172756 164203 23712 285 271 431 22 2014-05-30T00:00:00 Transfer_Registration 25.2 623 53 570 33 433 160330 180592 13529 281 317 255