Daily call centre enquiries—call routing failure
datastore ActiveDaily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's default routing end point for each work day last month.
Calls are captured in this dataset if a customer has called 132380 or 132390 and the routing in the phone system, or while on hold, has failed in transferring the caller to a trained operator.
There are no views created for this resource yet.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 22 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
| Archiver | {'resource_timestamp': '2019-07-10T11:03:30.654314', 'status_id': 0, 'is_broken': False, 'reason': '', 'url_redirected_to': 'https://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/13238090DailyWhereCallRoutingFailedLastMonth', 'cache_filepath': 'archive/90/9015cc65-cd1a-4914-b378-9af65a03eb13/13238090DailyWhereCallRoutingFailedLastMonth', 'cache_url': 'https://www.data.qld.gov.au/dataset/acea8a39-646d-4cad-bbd3-c5fba7f99456/resource/9015cc65-cd1a-4914-b378-9af65a03eb13/archive/13238090DailyWhereCallRoutingFailedLastMonth', 'size': 2040, 'mimetype': 'application/octet-stream', 'hash': '92e7d5842fa39805999f569a9335a67b2f60937a', 'etag': None, 'last_modified': None, 'first_failure': None, 'last_success': '2022-03-08T04:37:40.998809', 'failure_count': 0, 'created': '2020-10-06T12:10:47.503409', 'updated': '2022-03-08T04:37:40.998809', 'status': 'Archived successfully', 'is_broken_printable': 'Downloaded OK'} |
| Ckan url | https://www.data.qld.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | False |
| Hash | 0ccbdec0183f6d9f1d18afe88ff11c71 |
| Id | 9015cc65-cd1a-4914-b378-9af65a03eb13 |
| Ignore hash | False |
| Original url | http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/13238090DailyWhereCallRoutingFailedLastMonth |
| Package id | acea8a39-646d-4cad-bbd3-c5fba7f99456 |
| Position | 0 |
| Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T04:37:40.998809', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:20:40.385569', 'updated': '2022-03-08T13:05:24.836089'} |
| Resource id | 9015cc65-cd1a-4914-b378-9af65a03eb13 |
| Resource type | file |
| Revision id | cf610cb7-551c-4387-9898-551669a75abd |
| Set url type | False |
| Size | 1 bytes |
| State | active |
| Task created | 2022-06-21 14:34:39.829015 |
| Size | 1 bytes |
| Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022